Chances are that your customer comes to your online business primarily to save time and money. Customer service is an area where small or single proprietors boast giant stores and even establish online competitors. It does not matter if you compete in e-commerce, e-music or e-tail sales of any kind. Tools such as email and forms as well as an online trading venue that can provide information about 24 hours after 7 days gives you a strong advantage in maintaining customers and building customer loyalty.
Satisfied customers are always informed about how we handle our customers expectations. Here are some of the ways or tools that your e-commerce websites need to be able to compete in the internet world.
FAQ Page - It may not be the most elegant of concepts, but it works like an endless number of online entrepreneurs and it will work for you. A set of common questions (FAQs) is a well-known feature on many online businesses - so familiar that web surfers are expected to find a FAQ page on each company website.
Newsletter - You can define yourself as an online business, not a news editor. But sharing information with customers and potential customers via a newsletter is a great way to build credibility for yourself and your business.
Contact Us Page - But being anonymous is not the way to go when you run an online business. Of course, you do not promise to be available 24 hours after 7 days to your customers in the meat. But they must think that they will get attention no matter what time of day or night. When you are online, contact information can take several forms.
Advance Email Features - An autoresponder is a computer program that automatically responds to the sent email, it can be set to send automatic responses to request for information about a product or service, or to respond to people who subscribe to an email publishing or service. In addition, its easy to keep in touch with the customer by creating a signature file. A signature file or block is a text block that automatically attaches to an email, usenet item, or spam. You want your signature file to tell the readers of your message something about you and your business. You can include information like your company name and how to contact you. This saves you a lot of time browsing and scrolling through emails, which frees you up for more conducive tasks.
Customize Attention to the Customer - How often does an employee personally greet you when you walk through the door of a store? On the web as well as in real life, people like a quick and personal answer. Your challenge is to provide someone on your site that can offer live customer support. By providing online support to the customer is definitely the extra edge of your online business.
In short, what constitutes a good online customer service is responsive and accessible, as well as other essential components such as providing information, communicating effectively and enabling your client to interact with you online, it must have tools in todays online business.